Systems Support Officer

Role summary

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The Systems Support Officer supports DHL’s operational and business systems, helping maintain system availability, resolve user issues, monitor performance, and coordinate technical fixes. Requirements typically include a degree or diploma in information technology, computer science, or a related field; experience in application or help-desk support; knowledge of troubleshooting, databases, operating systems, and incident-management processes; and strong English communication skills. The candidate is expected to respond promptly to incidents, document solutions, follow security and service procedures, work effectively with users and technical teams, and support a 24/7 logistics environment where shifts or on-call work may be required.

About the employer

DHL is a global logistics and transportation company operating across international express delivery, freight forwarding, supply-chain management, and e-commerce logistics. It is part of DHL Group and serves businesses and consumers in more than 220 countries and territories. In the Philippines, DHL supports time-critical international shipments, customs coordination, warehousing, distribution, and technology-enabled supply-chain services. The company employs people in customer service, transport, operations, warehouse management, sales, engineering, and information technology. Its work environment generally emphasizes reliability, compliance, safety, customer focus, continuous improvement, and collaboration across countries and functions. A Systems Support Officer contributes by helping keep the digital systems used by employees and logistics operations stable, secure, and available, directly supporting DHL’s ability to move shipments efficiently and provide consistent service.