Air Freight Export Customer Services Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role manages export customer service for air-freight shipments, ensuring accurate bookings, documentation, shipment tracking, customs coordination, and timely communication with customers and overseas offices. Candidates are typically expected to have several years of experience in air freight forwarding, export operations, or logistics customer service, together with strong knowledge of international shipping procedures and relevant regulations. Fluency in English and Thai, sound commercial awareness, problem-solving ability, and confidence using logistics systems are important. The successful candidate should lead and develop a customer-service team, monitor service quality and key performance indicators, resolve escalations, and work closely with sales, operations, airlines, and customs partners. Flexibility, attention to detail, and the ability to perform under time pressure are essential.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. Its businesses cover express delivery, freight forwarding, contract logistics, supply-chain management, and e-commerce solutions. DHL Global Forwarding specializes in arranging international air, ocean, and road freight, helping businesses move goods across borders while managing documentation, customs processes, compliance, and shipment visibility. In Thailand, DHL supports manufacturers, retailers, technology companies, pharmaceutical businesses, and other international customers through a network of offices, service facilities, transport partners, and operational hubs. The company is known for its international working environment, structured processes, emphasis on customer service, and investment in digital logistics tools. Employees commonly work with colleagues and customers across multiple countries, making communication skills, operational discipline, and cultural awareness valuable for career progression.