QA Executive

Role summary

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The QA Executive is expected to maintain and improve DHL’s operational quality standards in Thailand. Requirements typically include a bachelor’s degree in quality management, logistics, business, engineering, or a related field, along with experience in quality assurance, process auditing, ISO systems, or logistics operations. The role involves monitoring KPIs, conducting audits, investigating service failures, maintaining documentation, supporting corrective and preventive actions, and coordinating with operations and customers. Candidates should demonstrate strong analytical, communication, reporting, and problem-solving skills, attention to detail, and confidence working across departments. Knowledge of quality tools, continuous improvement methods, and Excel is advantageous. DHL expects a customer-focused, ethical, adaptable professional who can work independently and meet deadlines.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, freight transportation, contract logistics, warehousing, supply-chain management, and e-commerce services. DHL is part of DHL Group and is widely recognized for its international delivery network, operational expertise, and strong focus on reliability and customer service. In Thailand, the company supports businesses across manufacturing, retail, technology, healthcare, automotive, and other industries. Employees typically work in a structured, performance-oriented environment where safety, compliance, service quality, digitalization, and continuous improvement are important. DHL offers opportunities to develop careers in logistics, transport, customer service, quality, technology, commercial operations, and management, with roles available in major hubs such as Bangkok and surrounding industrial areas.