Officer, Customer Service (Cartage/ CTG)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports customer service activities for DHL’s cartage operations in Malaysia, coordinating shipment information, delivery arrangements, customer requests and issue resolution. Candidates typically need a diploma or degree, preferably in logistics, transport, business or a related field, along with experience in customer service, freight forwarding or delivery operations. Good communication skills in English and Malay, sound computer literacy, attention to detail and the ability to manage multiple priorities are expected. The successful candidate should be customer-focused, responsive, organized and comfortable working with internal teams, drivers, transport partners and customers. Knowledge of shipment systems, transport documentation and basic logistics processes would be advantageous.

About the employer

DHL is a global logistics and supply chain company operating across more than 220 countries and territories. It provides express delivery, freight transportation, warehousing, contract logistics, customs services and supply chain solutions for businesses and consumers. In Malaysia, DHL supports domestic and international shipments through its extensive network of service centers, distribution facilities, transport partners and technology platforms. The company is recognized for its focus on reliability, international connectivity, customer service and operational quality. DHL employs people across courier operations, freight forwarding, warehousing, customer service, technology, sales and corporate functions. Working for DHL can offer exposure to international logistics standards, structured training, career mobility and a fast-paced environment where teamwork, safety, compliance and accurate shipment handling are important.