Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Assistant Front Office Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Assistant Front Office Manager supports the Front Office Manager in delivering smooth, personalised guest service and efficient daily operations. Requirements typically include previous experience in a luxury hotel front office or supervisory role, strong knowledge of reception procedures, reservations, guest relations and hotel systems, plus excellent spoken and written English. The successful candidate should be organised, calm under pressure and confident leading a diverse team. Expectations include coaching colleagues, handling guest requests and complaints professionally, supervising arrivals and departures, maintaining Mandarin Oriental service standards, coordinating with other departments and supporting duty management responsibilities. Flexibility is essential, including availability for weekends, evenings and public holidays.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel jobs cannot be sponsored since July 2025; only youth schemes remain.
Official source: GOV.UK: Skilled Worker visa. Checked November 2026.
What the job usually comes with in the UK
Usual for the UK, varies by employer. Checked November 2026.
| Housing | Live-in common in rural hotels |
|---|---|
| Meals | Staff meals common |
| Flights | No |
| Service charge | 100% of tips and service charges to staff (by law) |
| Contract | Permanent or seasonal |
| Leave | 28 days |
| Income tax | About 14% in all at GBP 25,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Mandarin Oriental Mayfair
Mandarin Oriental Hotel Group is an international luxury hospitality company recognised for distinctive hotels, resorts and residences in major destinations worldwide. The group is known for refined service, thoughtful design, strong local character and its Asian-inspired approach to hospitality. Mandarin Oriental Mayfair, London is a high-end property in one of the capital’s most prestigious neighbourhoods, combining luxury accommodation, dining, wellness and personalised guest experiences. Employees are generally expected to demonstrate discretion, cultural awareness, attention to detail and a genuine commitment to service excellence. The company offers opportunities across hotel operations and may provide structured training, career development, staff benefits and access to an international hospitality network. The Assistant Front Office Manager contributes directly to the guest journey while helping develop colleagues and uphold the brand’s exacting standards.