Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Receptionist
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Receptionist welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, and coordinates with housekeeping and other hotel departments. Candidates should have previous front-office or customer-service experience, strong communication skills, a professional presentation, and excellent attention to detail. Experience in a luxury hotel is advantageous, as is familiarity with hotel property-management systems. The role requires flexibility to work shifts, including evenings, weekends, and public holidays. Mandarin Oriental expects colleagues to deliver warm, personalised service, protect guest confidentiality, resolve issues calmly, and uphold the hotel’s luxury standards. Fluency in English is essential; additional languages and the right to work in the United Kingdom are valuable advantages.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel jobs cannot be sponsored since July 2025; only youth schemes remain.
Official source: GOV.UK: Skilled Worker visa. Checked November 2026.
What the job usually comes with in the UK
Usual for the UK, varies by employer. Checked November 2026.
| Housing | Live-in common in rural hotels |
|---|---|
| Meals | Staff meals common |
| Flights | No |
| Service charge | 100% of tips and service charges to staff (by law) |
| Contract | Permanent or seasonal |
| Leave | 28 days |
| Income tax | About 14% in all at GBP 25,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Mandarin Oriental Hyde Park
Mandarin Oriental Hotel Group is an international luxury hospitality company known for refined service, distinctive design, and highly personalised guest experiences. Its portfolio includes luxury hotels, resorts, residences, and homes in major cities and leisure destinations worldwide. Mandarin Oriental Hyde Park, London is a landmark property in Knightsbridge, close to Hyde Park, Harrods, and the city’s leading cultural and shopping attractions. The hotel combines elegant accommodation and dining with attentive, discreet service. Employees typically work in a multicultural environment where grooming, communication, teamwork, and attention to detail are highly valued. The group also promotes professional development, service excellence, and a strong focus on creating memorable experiences for guests. Benefits and employment terms vary according to the position and current company policy.