Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Agent supports a memorable stay by welcoming guests, responding to requests, arranging services, handling feedback and coordinating with hotel departments. The role typically requires previous experience in luxury hospitality or guest services, excellent spoken and written English, strong communication skills and a professional, polished manner. Candidates should be confident using hotel systems, attentive to detail, calm under pressure and comfortable working shifts, weekends and public holidays. Mandarin Oriental expects colleagues to deliver discreet, personalised service, anticipate guest needs and represent the brand’s high standards at all times. Knowledge of London, additional languages and experience with VIP guests would be advantageous.
Can I work in the UK?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel jobs cannot be sponsored since July 2025; only youth schemes remain.
Official source: GOV.UK: Skilled Worker visa. Checked November 2026.
What the job usually comes with in the UK
Usual for the UK, varies by employer. Checked November 2026.
| Housing | Live-in common in rural hotels |
|---|---|
| Meals | Staff meals common |
| Flights | No |
| Service charge | 100% of tips and service charges to staff (by law) |
| Contract | Permanent or seasonal |
| Leave | 28 days |
| Income tax | About 14% in all at GBP 25,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the UK
Who can work there by passport, what a job usually includes, and island life.
About Mandarin Oriental Hyde Park
Mandarin Oriental Hyde Park, London is a luxury hotel located beside Hyde Park in Knightsbridge, close to Harrods, museums and many of the capital’s leading cultural attractions. It forms part of Mandarin Oriental Hotel Group, an international hospitality company recognised for elegant properties, highly personalised service and strong attention to detail. The London hotel offers luxury accommodation, fine dining, event facilities and a renowned spa, serving leisure travellers, business guests and high-profile visitors. Employees work in a refined, multicultural environment where discretion, teamwork and genuine care for guests are highly valued. The group also promotes professional development, international career opportunities and service excellence through its people-focused culture.