Head Waiter/Waitress

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Head Waiter/Waitress leads daily restaurant service, coordinates assigned sections, supports the outlet supervisor and ensures guests receive polished, attentive service. Candidates are expected to have previous experience in a quality hotel or fine-dining environment, strong knowledge of food and beverages, and excellent communication skills. Fluency in English is normally required; Spanish and other languages are advantageous. The role requires confidence in supervising colleagues, handling guest requests and complaints professionally, maintaining service standards, and working accurately under pressure. Flexibility for shifts, weekends and public holidays, a well-presented manner, teamwork and a genuine hospitality attitude are essential.

About the employer

Mandarin Oriental Hotel Group is an international luxury hospitality company known for refined service, distinctive design and highly personalised guest experiences. Its portfolio includes prestigious city hotels, beach resorts and residences across Asia, Europe, the Middle East and the Americas. Mandarin Oriental Punta Negra is a luxury resort in Costa d'en Blanes, Mallorca, set beside the Mediterranean and surrounded by landscaped grounds. The property is associated with elegant accommodation, high-end dining, wellness facilities and attentive, discreet service. Employees work within Mandarin Oriental's service culture, which places strong emphasis on professionalism, cultural awareness, teamwork and anticipating guest needs. The resort environment is international and seasonal, offering hospitality professionals the opportunity to develop experience in luxury operations while working with guests and colleagues from around the world.