Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge supports guests by arranging transportation, restaurant reservations, excursions, activities and other personalized requests. Candidates are generally expected to have previous experience in concierge, guest relations or luxury hotel operations, excellent knowledge of Mallorca and its attractions, and strong communication skills in English and Spanish. Additional European languages are valuable. The role requires a polished, service-focused manner, strong organization, discretion, local supplier knowledge and the ability to remain calm while handling several requests. Familiarity with hotel systems, attention to detail, flexibility for shifts, weekends and public holidays, and a genuine interest in delivering personalized luxury experiences are also expected.

About the employer

Mandarin Oriental Hotel Group is an international luxury hospitality company known for distinctive hotels, resorts and residences in leading destinations worldwide. Its properties are recognized for refined service, elegant design, exceptional dining and highly personalized guest experiences. Mandarin Oriental Punta Negra is located in Costa d’en Blanes, Mallorca, in the Balearic Islands, with a coastal setting and access to the island’s beaches, cultural attractions and lifestyle destinations. The group places strong emphasis on genuine hospitality, attention to detail, cultural awareness and professional development. Employees typically work in an international environment and are expected to represent the brand through discreet, thoughtful and consistent service. Roles at the resort may suit candidates interested in luxury tourism, guest relations and building long-term careers within a globally respected hotel organization.