Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist welcomes guests, manages check-in and check-out, handles reservations and payments, responds to questions, and coordinates requests with other hotel departments. Candidates are generally expected to have previous front-office or luxury hospitality experience, strong communication and customer-service skills, a polished professional manner, and good spoken English. Spanish is normally required, while additional languages such as German or French are advantageous in Mallorca. The role requires attention to detail, computer literacy, flexibility to work shifts, weekends and public holidays, and the ability to remain calm and helpful in a busy environment. Experience with hotel property-management systems and knowledge of local attractions are valuable.

About the employer

Mandarin Oriental Hotel Group is an international luxury-hospitality company known for highly personalised service, elegant properties and strong attention to local culture. Its portfolio includes luxury hotels, resorts and residences in major cities and leisure destinations worldwide. Mandarin Oriental Punta Negra is located in Costa d’en Blanes, Mallorca, overlooking the Mediterranean and close to Puerto Portals and Palma. The property is associated with an upscale resort experience, combining attentive guest service, refined dining, wellness facilities and the natural setting of the Balearic Islands. Employees are typically expected to deliver discreet, warm and detail-focused service while working closely with colleagues across the hotel. The group also promotes professional development, international career opportunities and service standards designed for discerning leisure and business travellers.