Luggage & Door Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Luggage & Door Supervisor oversees the luggage, doorman and arrival experience teams, ensuring guests receive warm, efficient and personalized service from arrival through departure. Requirements typically include previous experience in luggage, door, concierge or front-office operations, supervisory experience, strong English and Spanish communication skills, and the legal right to work in Spain. Knowledge of additional languages, hotel systems and luxury-service standards is advantageous. The successful candidate should be professional, well presented, physically able to assist with luggage, calm under pressure and confident coordinating colleagues, transport and guest requests. A valid driving licence may also be useful. The role requires flexibility for shifts, weekends and public holidays.

About the employer

Mandarin Oriental Hotel Group is an international luxury hospitality company known for refined service, distinctive properties and strong attention to local culture. The group operates hotels, resorts and residences across Asia, Europe, the Middle East and the Americas. Mandarin Oriental Punta Negra is a luxury resort in Costa d’en Blanes, Mallorca, set beside the Mediterranean and surrounded by landscaped grounds. The property is associated with high-end accommodation, personalized guest care, quality dining and a polished resort experience. Employees are generally expected to deliver discreet, attentive service while working closely with colleagues across rooms, concierge, food and beverage and guest relations. The company also promotes professional standards, cultural awareness and development opportunities within its international hotel network.