Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor supports the Front Office Manager in overseeing daily reception and guest-service operations. Requirements typically include previous experience in a supervisory front-office role within a luxury hotel, strong knowledge of hotel systems and procedures, excellent spoken English, and professional Spanish; additional languages are advantageous. The successful candidate should be confident leading a team, handling check-in and check-out, resolving guest concerns, coordinating with housekeeping and other departments, and maintaining accurate records and service standards. Mandarin Oriental expects a polished, discreet, guest-focused professional who can remain calm under pressure, work flexibly across shifts, and consistently deliver warm, personalized service in line with the brand’s luxury standards.

About the employer

Mandarin Oriental Hotel Group is an international luxury hospitality company known for highly personalized service, elegant properties, and strong attention to detail. The group operates hotels, resorts, and residences in major cities and leisure destinations across Asia, Europe, the Middle East, and the Americas. Mandarin Oriental Punta Negra is located in Costa d’en Blanes, Mallorca, overlooking the Mediterranean and close to Puerto Portals and Palma. The property is associated with an upscale resort environment focused on exceptional guest experiences, refined dining, wellness, and discreet service. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a genuine commitment to luxury hospitality. The group also promotes learning, internal development, and international career opportunities, making it attractive to candidates seeking experience with a globally recognized hotel brand.