Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
System Support Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The System Support Assistant is expected to provide day-to-day technical assistance to users, troubleshoot hardware, software, network and system-related issues, and escalate complex problems when necessary. Typical requirements include a diploma or degree in Information Technology, Computer Science or a related field, basic knowledge of operating systems, networking, Microsoft Office and help-desk practices. Experience supporting users in a corporate or manufacturing environment is advantageous. The candidate should have good communication skills, patience, problem-solving ability and a customer-focused attitude. The role may also involve maintaining support records, assisting with system installations, following IT security procedures and working flexible hours when operational support is required.
Can I work in Sri Lanka?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Board of Investment factories can bring in technicians and skilled workers after a local-expertise check; other factories need a sector-ministry recommendation.
Before you apply: Some places test factory skills first: Japan's Specified Skilled Worker visa usually asks for a skills test and basic Japanese, and in Singapore, metal workers on a Work Permit must pass a safety course within 3 months of arriving.
Watch for: Line operators are usually hired locally, so expect technicians and managers only (judgement). Each factory has a pre-approved cap on foreign posts.
Official source: Board of Investment: Visa Recommendation Policy and Guidelines. Checked November 2026.
What the job usually comes with in Sri Lanka
Usual for Manufacturing jobs in Sri Lanka, varies by employer. Checked November 2026.
| Housing | Varies; senior expats may get company housing or an allowance |
|---|---|
| Relocation | Employer applies; visa USD 200 a year (Board of Investment firms add USD 165); who pays and moving help vary |
| Flights | Varies; a joining flight and a yearly home ticket are mostly for senior expats |
| Contract | Visa valid 1 year or as the sponsor recommends, renewed yearly; contract length varies |
| Leave | 14 days a year after the first year; public holidays extra |
| Income tax | 0% up to LKR 150,000 a month (about USD 450), then 6% to 36%; 36% above LKR 358,000 (about USD 1,100) |
| Health cover | Residence visa needs a Health Protection Plan (since 3 June 2019); who pays is not stated; extra cover varies |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Sri Lanka
Who can work there by passport, what a job usually includes, and island life.
About Mas Holdings
MAS Holdings is one of South Asia’s leading apparel and textile manufacturers, headquartered in Sri Lanka and operating across Asia, Europe and other international markets. The group designs and produces clothing, sportswear, lingerie, swimwear and performance apparel for well-known global brands. MAS is recognised for its focus on innovation, sustainable manufacturing, ethical business practices and employee development. Its operations combine advanced production facilities with expertise in product development, supply chain management, technology and manufacturing excellence. Employees typically work in structured, collaborative environments that support continuous improvement and international customer requirements. A System Support Assistant at MAS would likely support users and technology systems within a fast-paced workplace, helping maintain reliable IT services for office and manufacturing operations.