F&B Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The F&B Service Agent supports smooth food and beverage operations in restaurants, bars, banquets, or room service. Typical requirements include previous hospitality or customer-service experience, good communication skills, a friendly and professional manner, basic food-safety awareness, and the ability to work flexible shifts, weekends, and holidays. The candidate is expected to greet guests warmly, take and deliver orders accurately, maintain clean and well-presented service areas, follow Marriott and resort service standards, process payments when required, and respond promptly to guest requests. Teamwork, attention to detail, physical stamina, and a willingness to learn are important. Knowledge of English is normally required; Sinhala and additional languages are advantageous.

About the employer

Sheraton Kosgoda Turtle Beach Resort is a beachfront resort in Kosgoda, on Sri Lanka’s southern coast, operated under the Sheraton brand of Marriott International. The property is known for its relaxed coastal setting, ocean views, resort accommodation, dining facilities, leisure amenities, and access to the area’s famous sea-turtle conservation projects. As part of Marriott, the resort follows internationally recognised standards for guest service, food and beverage operations, safety, training, and professional conduct. Its workforce supports leisure travellers, families, groups, and events while reflecting Sri Lankan hospitality. Employees may benefit from structured procedures, brand training, internal career opportunities, staff meals, service-charge schemes, and other benefits, depending on the contract and local policy. The resort is suited to candidates interested in developing a hospitality career in guest service, restaurants, banquets, and resort operations.