Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert welcomes guests, assists with check-in and check-out, responds to requests, provides local information, manages reservations or guest concerns, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and confidence using hotel systems. Previous experience in front office, guest services, hospitality, or a related field is helpful. Fluency in English is generally expected, while knowledge of Filipino and other languages is an advantage. The role requires flexibility to work rotating shifts, weekends, and holidays, along with the ability to remain calm, courteous, and solution-focused in a busy luxury-hotel environment.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Manila Marriott Hotel at Newport World Resorts
Manila Marriott Hotel is a luxury international hotel located at Newport World Resorts in Pasay City, close to Ninoy Aquino International Airport. It forms part of Marriott International, one of the world's largest hospitality companies, with a broad portfolio of recognized hotel brands and properties across many countries. The hotel serves business travelers, leisure guests, airline passengers, meetings, weddings, and large-scale events. Its operations include guest rooms and suites, restaurants and bars, spa and fitness facilities, conference venues, and personalized concierge and guest services. Marriott is known for structured training, global service standards, career mobility, and employee benefits, although individual compensation and benefits depend on the position and local employment terms. Working at the Manila property offers exposure to international guests, luxury-hospitality procedures, and a fast-paced resort and events environment.