Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Services Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Services Manager oversees front-office and guest-relations operations, ensuring smooth arrivals, departures, concierge support, complaint resolution and consistently high service standards. Candidates typically need hotel-management experience in a luxury or upscale property, strong knowledge of front-office procedures, excellent English communication and proven supervisory ability. Familiarity with Marriott systems, Opera or similar property-management software, cash handling and service-recovery practices is advantageous. The role requires a professional appearance, flexibility to work shifts, weekends and public holidays, and the ability to remain calm under pressure. The successful candidate is expected to lead the team, coordinate with other departments, build guest loyalty, monitor satisfaction scores and support the hotel's operational and commercial goals.
Can I work in Sri Lanka?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only listed roles: senior managers, executive and specialty chefs, spa managers and therapists, water-sports instructors.
Watch for: Waiter, housekeeping and front-office jobs are not on the official list for foreigners.
Official source: Sri Lanka Tourism Development Authority: visas for tourism staff. Checked November 2026.
What the job usually comes with in Sri Lanka
Usual for Sri Lanka, varies by employer. Checked November 2026.
| Housing | Senior staff: on site or an allowance |
|---|---|
| Meals | Duty meals |
| Flights | Joining flight and a yearly home ticket (managers) |
| Service charge | About 10%, shared among local line staff; expat managers rarely share |
| Contract | 1 year, renewable |
| Leave | 14 days |
| Income tax | 0% up to LKR 150,000 a month, up to 36% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Sri Lanka
Who can work there by passport, what a job usually includes, and island life.
About Sheraton Colombo Hotel
Sheraton Colombo Hotel is an upscale international hotel operated under the Sheraton brand, part of Marriott International, one of the world's largest hospitality companies. Located in Colombo, the hotel is designed to serve business travellers, leisure guests, groups and events, offering accommodation, dining, meetings and guest-services facilities. Sheraton properties are known for combining dependable international standards with local hospitality and community connections. Employees generally work within Marriott's service culture, which emphasizes inclusion, professional development, guest satisfaction and operational excellence. Benefits and conditions can vary by position and local employment regulations, but hospitality roles may include meals, uniforms, service-charge participation, training and staff discounts. The Guest Services Manager would contribute directly to the guest experience while coordinating closely with front office, housekeeping, food and beverage, engineering and sales teams.