Collections Team Lead

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Collections Team Lead is responsible for managing Grab’s collections activities, improving recovery performance, monitoring overdue accounts, and leading a team of collection specialists. The role typically requires experience in collections, accounts receivable, credit control, fintech, banking, or related operations, together with strong people-management and analytical skills. Candidates should be comfortable using performance data, preparing reports, handling escalations, and working with internal stakeholders to resolve payment issues. Strong communication, negotiation, problem-solving, organization, and knowledge of collection policies are expected. Experience with customer service operations, digital financial products, or large-scale contact-center environments is advantageous. Fluency in Bahasa Indonesia and working English may be required.

About the employer

Grab is a Southeast Asian technology company founded in Malaysia and headquartered in Singapore. It operates a superapp offering services such as ride-hailing, food and grocery delivery, digital payments, financial services, and business solutions. Indonesia is one of Grab’s largest and most important markets, with operations across many cities and a broad network of drivers, merchants, consumers, and financial-service users. The company combines technology, logistics, payments, and platform operations to support everyday mobility and commerce. Employees generally work in a fast-moving, data-driven environment where collaboration, customer focus, responsible growth, and problem-solving are highly valued. Roles may involve cross-functional cooperation with product, operations, risk, finance, customer experience, and commercial teams. Grab also promotes financial inclusion and technology access for consumers and small businesses throughout the region.

Working in Indonesia

Indonesia is an archipelago with major employment centers on Java, especially Jakarta, Bandung, and Surabaya. Bali offers opportunities in tourism, hospitality, digital services, and international companies, while Batam, Sumatra, Kalimantan, and Sulawesi have growing roles in logistics, resources, manufacturing, plantations, and regional operations. Indonesian workplace culture generally values respect, teamwork, hierarchy, punctuality, and relationship building. Lifestyle varies from busy metropolitan living to quieter coastal or island communities; costs are usually lower outside Jakarta and Bali. Foreign nationals normally need an employer-sponsored work visa and permit, and should not work on a tourist visa. Employers commonly assist with immigration, but requirements can change, so official Indonesian government guidance should be checked. Relocating professionals should research housing, healthcare, transport, taxation, language, and local employment regulations. Bahasa Indonesia is essential for many operational roles, while English is more common in multinational and technology companies.