Key Account Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Key Account Manager manages DHL’s relationships with major customers, protects existing revenue and identifies opportunities to expand logistics and supply-chain services. Requirements typically include experience in B2B account management, logistics, freight forwarding or a related commercial environment; strong negotiation, presentation and communication skills; and the ability to understand customer needs and translate them into practical solutions. Candidates are expected to build trusted relationships with decision-makers, achieve revenue and retention targets, prepare account plans, coordinate internal teams and monitor service performance. Commercial acumen, customer focus, analytical ability and confidence working across multiple stakeholders are important. Experience with CRM systems and knowledge of international supply chains would be advantageous.

About the employer

DHL is a global logistics and delivery company operating across express shipping, freight forwarding, contract logistics, supply-chain management and e-commerce services. It is part of DHL Group and serves businesses and consumers in more than 220 countries and territories. In Australia, DHL supports domestic and international transport, warehousing, customs, technology-enabled logistics and specialist industry solutions. The company is known for its international network, operational scale and focus on service reliability, sustainability and innovation. Employees commonly work with multinational customers and cross-functional teams, gaining exposure to complex supply chains and global trade. DHL promotes safety, customer service, inclusion and professional development, with opportunities ranging from frontline operations to commercial, technical and management careers.

Working in Australia

Australia is a large island country with opportunities in logistics, freight, aviation, warehousing, technology, healthcare, construction, engineering and professional services. Major employment hubs include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional areas also offer transport, resources and agricultural work. Australian workplace culture is generally direct, collaborative and reasonably informal, with emphasis on safety, fairness and work-life balance. Lifestyle varies from busy city living to coastal, outdoor and regional communities; housing and transport costs can be high, especially in Sydney and Melbourne. Skilled migrants may qualify for employer-sponsored, skilled, regional or working holiday visas, depending on age, occupation, qualifications and English ability. Before relocating, check the Australian Department of Home Affairs, obtain appropriate work rights, budget for rent and healthcare, and confirm whether the employer supports sponsorship or relocation.