Account Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Account Manager is responsible for managing DHL customer relationships, retaining existing business and identifying opportunities to grow revenue. Requirements typically include experience in account management, sales or logistics, strong communication and negotiation skills, commercial awareness, and the ability to interpret customer needs and performance data. Candidates are expected to build trusted partnerships, prepare account plans, coordinate with internal operations teams, resolve service issues, meet sales targets and maintain accurate CRM records. Experience in freight forwarding, supply chain, express delivery or transport services is advantageous. A customer-focused attitude, resilience, organisation and willingness to travel when required are important for success.

About the employer

DHL is a global logistics and delivery company operating across more than 220 countries and territories. It provides express parcel delivery, international freight forwarding, contract logistics, supply chain management and e-commerce services. In Australia, DHL supports businesses across industries including retail, healthcare, technology, manufacturing and consumer goods. The company is part of DHL Group and operates well-known divisions such as DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. Its Account Managers work closely with customers to improve logistics performance, manage service expectations and develop long-term commercial relationships. DHL is recognised for its international network, technology investment and focus on service quality, safety, sustainability and employee development.

Working in Australia

Australia offers opportunities in logistics, freight, transport, warehousing, technology, healthcare, construction, finance and professional services. Major employment hubs include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional areas also need skilled workers. Australian workplace culture is generally practical, direct, inclusive and focused on safety, teamwork and work-life balance. Lifestyle choices range from busy city living to coastal, rural and outdoor environments, with beaches, national parks and a strong sporting culture. Living costs can be high, especially in Sydney and Melbourne. Visa options may include employer-sponsored visas, skilled migration, state-nominated pathways and working holiday visas, depending on nationality, qualifications and occupation. Before relocating, candidates should check current requirements with the Australian Department of Home Affairs, confirm employment sponsorship, arrange health insurance and budget for housing, transport and initial settlement costs.