Account Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Account Manager is responsible for managing DHL customer relationships, retaining existing business and identifying opportunities to grow revenue across logistics and freight services. Requirements typically include proven account management or B2B sales experience, strong communication and negotiation skills, commercial awareness, customer-service ability and confidence using CRM and reporting tools. Experience in transport, freight forwarding, supply chain or international logistics is advantageous. DHL expects candidates to build trusted client relationships, understand customer needs, meet sales and service targets, coordinate with internal operational teams and provide accurate commercial solutions. A valid Australian work right, professional presentation and the ability to travel to customer sites may also be required.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express parcel delivery, freight transportation, warehousing, contract logistics, e-commerce fulfilment and supply-chain management services. DHL is part of DHL Group, headquartered in Germany, and employs hundreds of thousands of people worldwide. In Australia, its operations connect local businesses and multinational customers with domestic and international markets through road, air and ocean transport, customs support and distribution networks. The company is known for its international reach, structured processes and focus on customer service, reliability, sustainability and digital logistics solutions. An Account Manager typically works across sales, customer service and operations to help clients improve delivery performance and manage their logistics requirements.

Working in Australia

Australia is a large island nation with strong employment opportunities in logistics, freight, warehousing, technology, healthcare, construction, finance and professional services. Major job markets include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional areas offer opportunities in transport, agriculture, mining and tourism. Australian workplaces are generally practical, multicultural and relatively informal, with emphasis on punctuality, safety, teamwork and clear communication. Lifestyle options range from busy city living to beaches, outdoor activities and quieter regional communities. Living costs, especially rent, can be high in Sydney and Melbourne. Skilled workers may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or temporary graduate options; eligibility depends on occupation, qualifications, experience and English ability. Applicants should confirm requirements through the Australian Department of Home Affairs. Relocating usually requires securing work rights, accommodation, tax registration, health cover and a local bank account.