Consulting Sales, Account Innovation Office, Marketplace Business (C&M)

Role summary

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This role supports Rakuten’s Marketplace Business by developing consulting-based sales solutions for merchants and improving their business performance through Rakuten’s ecosystem. Responsibilities may include identifying client needs, proposing advertising, data, e-commerce, and operational solutions, managing accounts, coordinating with internal teams, and driving revenue and marketplace growth. Candidates are expected to have experience in corporate sales, consulting sales, account management, or e-commerce, with strong communication, presentation, negotiation, and problem-solving skills. Knowledge of digital marketing, online marketplaces, or data-driven business improvement is advantageous. Business-level Japanese is likely essential, while English proficiency may be useful in a global environment. The successful candidate should be commercially minded, customer-focused, proactive, and comfortable working with changing priorities.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering online marketplaces, travel, fintech, mobile communications, digital content, advertising, and professional services. Its membership and loyalty platform connects these businesses, allowing customers and merchants to use services across the Rakuten brand. Rakuten’s Marketplace Business supports retailers and brands selling online, while providing customers with shopping, payment, logistics, and promotional services. The company has an international workforce and works with businesses in Japan and overseas. Employees typically operate in a fast-moving, data-driven environment where innovation, customer value, and cross-business collaboration are emphasized. Rakuten is also known for its Englishnization initiative, although Japanese ability remains important for many Japan-based roles involving local merchants and internal stakeholders.

Working in Japan

Japan offers strong opportunities in technology, e-commerce, finance, consulting, engineering, hospitality, education, and international business, especially in Tokyo, Osaka, Nagoya, and Fukuoka. Work culture values punctuality, preparation, teamwork, and respect for hierarchy, while many companies are gradually adopting more flexible and global practices. Japan provides excellent public transport, healthcare, safety, convenience, and diverse food and cultural experiences. Tokyo is highly connected but expensive; regional cities offer lower living costs and a quieter lifestyle. Foreign professionals generally need a work visa sponsored by an employer, commonly under the Engineer/Specialist in Humanities/International Services category. Applicants usually need a valid employment contract and appropriate educational or professional credentials. Relocation involves securing housing, registering an address, arranging health insurance and a residence card, and learning basic Japanese. Japanese language ability can significantly improve daily life and career prospects, even in international workplaces.