Risk Management and Business Process Improvement Specialist - Customer Management Department, Operations Supervisory Department (C&M)

Role summary

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Rakuten is seeking a specialist to manage operational risks and improve business processes within the Customer Management Department and Operations Supervisory Department. The role typically involves identifying and assessing risks, developing controls, monitoring operational performance, documenting procedures, analyzing incidents, and coordinating improvement initiatives across teams. Candidates should have experience in risk management, internal controls, compliance, business process analysis, or operations improvement, preferably in a large organization or customer-facing environment. Strong communication, documentation, data-analysis, problem-solving, and project coordination skills are expected. Business-level Japanese and English may be required because Rakuten operates in a multinational environment. The successful candidate will be detail-oriented, proactive, comfortable working cross-functionally, and capable of turning operational issues into practical, measurable improvements.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, online travel, advertising, and professional sports. Its services are connected through the Rakuten membership and points platform, which supports customer engagement across the group. Rakuten has expanded internationally and employs a diverse workforce, with English commonly used in many corporate and technology functions. The company is known for its entrepreneurial culture, emphasis on innovation, and large-scale digital transformation projects. This role sits within a customer management and operations environment, where reliable processes, risk controls, regulatory awareness, and service quality are important to maintaining customer trust and supporting efficient business growth.

Working in Japan

Japan offers opportunities in technology, telecommunications, finance, e-commerce, consulting, engineering, hospitality, education, and corporate operations. Tokyo provides the largest concentration of international employers and generally offers the broadest career choices, though living costs are high. Osaka, Nagoya, Fukuoka, Sapporo, and Okinawa provide different lifestyles and growing employment markets. Japanese workplace culture values punctuality, preparation, teamwork, hierarchy, and careful communication, while many global firms offer more flexible and international environments. Public transport is excellent, healthcare is reliable, and daily life is generally safe and convenient. Foreign professionals usually need an appropriate work visa, commonly sponsored by their employer; qualifications and job duties must meet immigration requirements. Highly skilled professionals may qualify for preferential routes. Relocation typically involves arranging housing, residence registration, health insurance, a tax number, banking, and sometimes language support. Learning Japanese is highly beneficial for integration and long-term advancement.