Business Application Operations and Maintenance (Staff to Manager Candidate) , Rakuten Mobile Shop Business , Business Promotion Group - Area Business Promotion Department , Area Business Supervisory Department (GSD)

Role summary

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This role supports the operation, maintenance, improvement, and potential development of business applications used in Rakuten Mobile’s retail shop operations. Responsibilities may include gathering business requirements, coordinating with internal stakeholders and external vendors, monitoring system performance, managing incidents, testing releases, preparing documentation, and improving operational processes. Candidates are expected to have experience in application operations, system maintenance, IT project coordination, or business systems. Knowledge of databases, web applications, troubleshooting, and vendor management is beneficial. Strong communication skills, structured problem-solving, ownership, and the ability to work with both technical and business teams are important. Japanese proficiency is likely required for local operations, while English may be useful in Rakuten’s international working environment.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, digital content, fintech, travel, advertising, communications, and mobile services. Rakuten Mobile is the group’s telecommunications business, providing mobile network and connectivity services in Japan while expanding its retail shop presence. Rakuten promotes an integrated membership and loyalty platform, allowing customers to use Rakuten Points across many services. The company is known for its entrepreneurial culture, international workforce, and English-friendly corporate environment, although many customer-facing and Japan-based roles require Japanese. Employees may work across business, technology, data, sales, and operations functions, with opportunities to contribute to large-scale digital transformation and service expansion.

Working in Japan

Japan offers strong opportunities in technology, telecommunications, software, finance, manufacturing, tourism, education, and healthcare. Tokyo, Osaka, Nagoya, Fukuoka, and Sapporo are the main employment centers, with Tokyo providing the widest range of international roles. Japanese workplace culture generally values punctuality, reliability, teamwork, respect for hierarchy, and careful communication. Living standards are high, public transport is excellent, and cities are safe and convenient, though housing and commuting costs can be significant in Tokyo. Regional areas offer a quieter lifestyle and lower expenses. Foreign professionals normally need an appropriate work visa, commonly an Engineer/Specialist in Humanities/International Services visa, supported by an employer. Applicants should prepare qualifications, employment records, and a residence procedure after arrival. Learning Japanese improves daily life, career flexibility, and integration, even when the workplace uses English.