Strategic planning and project management for fraud and misuse prevention - Quality Management Office, Travel & Mobility Business(C&M)

Role summary

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This role supports strategic planning and project management for fraud and misuse prevention within Rakuten’s Travel & Mobility Business. Candidates are expected to plan and execute cross-functional initiatives, improve quality-management processes, analyze operational risks, and coordinate with business, technology, customer-service, and compliance teams. Strong project-management, problem-solving, communication, and documentation skills are required. Experience in fraud prevention, risk management, quality assurance, travel services, mobility, or digital platforms is advantageous. The successful candidate should be comfortable working with data, managing multiple stakeholders, tracking project outcomes, and proposing practical process improvements in a fast-moving, international environment.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet-services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, online travel, fintech, mobile communications, digital content, advertising, and other consumer and business services. Rakuten Travel is one of Japan’s leading online accommodation and travel-booking platforms, while the wider Travel & Mobility Business supports services connected with transportation, tourism, and mobility. The company has a strong international presence and promotes an English-friendly, data-driven, entrepreneurial workplace. Employees typically collaborate across business units and countries, working on large-scale digital products and customer platforms. Rakuten is known for its loyalty ecosystem, innovation focus, and integrated approach to technology and commerce.

Working in Japan

Japan offers strong opportunities in technology, software engineering, cybersecurity, data, finance, tourism, logistics, and customer operations, especially in Tokyo, Osaka, Nagoya, and Fukuoka. Japanese workplaces value punctuality, teamwork, reliability, and careful communication, although international companies may use English extensively. Lifestyle options range from fast-paced city living to quieter regional communities, with excellent public transport, safety, healthcare, and diverse food. Housing and commuting costs are highest in Tokyo. Most foreign professionals need an employer-sponsored work visa, such as the Engineer/Specialist in Humanities/International Services status; highly skilled professionals may qualify for a faster points-based route. Employers commonly assist with sponsorship and relocation paperwork. Before moving, candidates should confirm language expectations, health insurance, taxes, housing arrangements, and residence-registration requirements. Learning basic Japanese greatly improves daily life and workplace integration.