Butler

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Butler provides highly personalised service to hotel guests, managing arrivals, departures, room preferences, unpacking and packing assistance, restaurant and activity reservations, special occasions, and day-to-day requests. Candidates typically need luxury-hospitality experience, excellent spoken English, professional presentation, strong local knowledge, and outstanding communication and organisational skills. Additional languages and experience with Raffles or other five-star properties are advantageous. The role requires discretion, flexibility, attention to detail, cultural awareness, and a genuine commitment to anticipating guest needs. Candidates should be comfortable working shifts, weekends, and holidays while maintaining calm, polished service in a fast-paced luxury environment.

About the employer

Raffles Hotels & Resorts is a luxury hospitality brand recognised for elegant properties, personalised service, distinctive design, and refined guest experiences. It is part of Accor, one of the world's major hotel groups, whose portfolio spans luxury, premium, midscale, and economy brands across numerous countries. Raffles Dubai is a five-star hotel located in Dubai, known for spacious accommodation, fine dining, wellness facilities, event venues, and highly attentive service. The brand places strong emphasis on discretion, genuine warmth, exceptional standards, and building lasting guest relationships. Employees typically work in an international environment with structured training and opportunities to develop within Accor's global network. Benefits and employment conditions for a Butler role depend on the final contract and may include service charge, meals, transport, medical insurance, annual leave, and staff accommodation or an allowance.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering extensive opportunities in luxury hotels, restaurants, tourism, retail, aviation, and events. The culture combines Islamic traditions, Emirati hospitality, and a highly international workforce; modest dress and respectful behaviour are expected in public and professional settings. Dubai has a modern, energetic lifestyle, excellent transport, beaches, shopping, dining, and year-round sunshine, although summers are extremely hot. Most expatriate employees require employer-sponsored residence and work visas, with the employer usually arranging medical checks, Emirates ID processing, and work authorisation. Before relocating, confirm salary, service charge, accommodation, transport, insurance, leave, and probation terms. Living costs can be high, especially for housing. English is widely used, and Arabic is beneficial but not normally essential for hotel work.