Director of Operations

Role summary

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The Director of Operations leads the day-to-day performance of Pullman Hamilton across rooms, food and beverage, guest services, and operational support departments. Candidates should have substantial hotel management experience, strong commercial and financial understanding, excellent leadership skills, and knowledge of quality, compliance, and guest-experience standards. Experience with property-management systems and managing diverse teams is highly desirable. The successful candidate is expected to drive service excellence, improve profitability, support employee development, maintain brand standards, and build strong relationships with guests, owners, and the local community. Strong communication, decision-making, organisation, and problem-solving abilities are essential, along with the right to work in New Zealand.

About the employer

Pullman Hamilton is an upscale hotel operated under Pullman Hotels & Resorts, part of Accor, one of the world’s largest hospitality groups. Located in Hamilton, New Zealand, the hotel serves business travellers, conference guests, leisure visitors, and local events. Pullman properties focus on contemporary design, energetic service, food and beverage experiences, wellness, and productive work environments. Accor operates a broad international portfolio of hotel brands and provides employees with opportunities for training, career development, and internal mobility across countries and properties. At Pullman Hamilton, the Director of Operations supports the hotel’s overall performance by coordinating departments, strengthening guest satisfaction, developing colleagues, and achieving operational and financial objectives. The role combines hands-on hotel leadership with strategic planning and close collaboration with the General Manager and wider Accor network.

Working in New Zealand

New Zealand offers hospitality, tourism, healthcare, construction, agriculture, technology, education, and professional-services opportunities. The North Island, including Auckland, Hamilton, Wellington, and Rotorua, has major urban employers, while the South Island is well known for tourism, adventure travel, agriculture, and seasonal work in Queenstown, Christchurch, and surrounding regions. New Zealand culture is generally informal, friendly, diverse, and respectful of work-life balance, with strong Māori and Pacific influences. Lifestyle highlights include outdoor recreation, beaches, national parks, hiking, skiing, and relatively clean, spacious communities. Most overseas workers need an appropriate visa, such as an Accredited Employer Work Visa, Skilled Migrant Category Resident Visa, or Working Holiday Visa, depending on nationality, age, qualifications, and job offer. Applicants should check Immigration New Zealand requirements, budget for housing and transport, and confirm employer accreditation before relocating.