Operations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Manager at Pullman Cairns International is expected to oversee daily hotel operations across guest services, food and beverage, housekeeping, and related departments. Requirements typically include substantial experience in hotel operations, strong leadership and communication skills, sound financial and commercial understanding, and the ability to maintain high service standards. The successful candidate should be organised, guest-focused, confident managing teams, and capable of solving problems in a fast-paced environment. Experience with operational budgets, staff development, compliance, and performance improvement is likely expected. A flexible approach, attention to detail, and the ability to work across varied shifts, including weekends and public holidays, are important.

About the employer

Pullman Cairns International is a premium full-service hotel located in the centre of Cairns, Queensland, close to the Great Barrier Reef, the Daintree region, and the city’s business and leisure attractions. The hotel offers accommodation, restaurants and bars, meeting and event facilities, wellness services, and conference spaces. It is part of Accor, a major international hospitality group operating hotels and resorts across numerous brands and countries. Pullman hotels generally target business and leisure travellers, combining contemporary design, professional service, and facilities for meetings and events. At Pullman Cairns International, operational roles involve coordinating multiple departments, supporting guest satisfaction, developing employees, and contributing to the hotel’s commercial and service performance.

Working in Australia

Australia is a large island country with opportunities in hospitality, tourism, healthcare, construction, technology, education, agriculture, and professional services. Cairns is especially strong in hotels, restaurants, tour operations, aviation, and reef and rainforest tourism. Australian workplaces are generally multicultural, practical, and relatively informal, with emphasis on punctuality, safety, teamwork, and respectful communication. Cairns offers a warm tropical lifestyle, outdoor activities, beaches, national parks, and access to the Great Barrier Reef, although housing and transport costs should be researched carefully. Visa options may include employer-sponsored skilled visas, temporary skill pathways, working holiday visas, or other skilled migration programs, depending on qualifications, occupation, age, and nationality. Applicants should check current requirements with the Australian Department of Home Affairs. Relocating usually requires a valid visa, health insurance, tax file number, bank account, and suitable accommodation.