Director of Quality Integration & Performance

Role summary

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The Director of Quality Integration & Performance leads quality assurance, guest experience standards, operational audits and continuous-improvement initiatives across the resort. The role requires strong luxury-hospitality experience, knowledge of quality-management systems, performance measurement and service standards, together with excellent communication and leadership skills. The successful candidate is expected to work closely with department heads, identify performance gaps, implement improvement plans and coach teams to deliver consistent Raffles standards. Analytical ability, attention to detail, cultural awareness and experience in a high-end international hotel environment are important. Previous experience in a quality, guest-experience, operations or senior hotel leadership position is likely required.

About the employer

Raffles Seychelles is a luxury island resort located on Praslin, one of Seychelles’ most scenic islands. It is part of Raffles Hotels & Resorts, the prestigious luxury hospitality brand operated by Accor. The resort is known for its private pool villas, personalized butler-style service, wellness facilities, fine dining and exceptional beach setting near Anse Takamaka. Raffles emphasizes thoughtful service, understated elegance and memorable guest experiences, while encouraging employees to uphold high standards of care and professionalism. As part of Accor, the property benefits from an international hospitality network, structured learning opportunities and global career mobility. Working at Raffles Seychelles typically involves serving an international clientele in a remote resort environment, collaborating with multicultural teams and maintaining luxury-service standards in a distinctive tropical destination.

Working in Seychelles

Seychelles offers employment opportunities mainly in luxury hotels and resorts, restaurants, tourism, marine activities, aviation, healthcare, construction, finance and public services. The culture blends African, European and Asian influences, with Seychellois Creole widely spoken alongside English and French. Island life is relaxed and outdoors-oriented, with beautiful beaches, hiking, diving and boating, although imported goods and accommodation can be expensive. Most expatriate roles are based on Mahé, Praslin or La Digue and may include staff housing, meals, transport and flights. Foreign nationals generally need an approved Gainful Occupation Permit (GOP) before working; employers usually sponsor the application and provide supporting documents. A medical examination, passport validity and proof of qualifications may be required. Relocating employees should confirm housing, insurance, tax, work-permit and dependent arrangements before accepting an offer.