Assistant Manager (Duty Manager - Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Manager, Duty Manager – Front Office, supports the smooth daily operation of the hotel’s reception and guest services teams. Requirements typically include previous front-office or hotel supervisory experience, strong communication skills, sound knowledge of Opera or similar property-management systems, and the legal right to work in New Zealand. The successful candidate is expected to supervise shifts, coordinate arrivals and departures, handle guest requests and complaints professionally, support team training, monitor service standards, assist with emergencies, and complete financial and operational procedures. Flexibility to work mornings, evenings, weekends, and public holidays is essential. A calm, organised, guest-focused approach and the ability to lead by example are highly valued.

About the employer

Mövenpick Hotel Auckland is an upscale hotel located in the heart of Auckland, New Zealand, close to the waterfront, transport links, shopping, dining, and major attractions. The property operates under Mövenpick, an international hospitality brand within Accor, one of the world’s largest hotel groups. Mövenpick is known for its focus on warm European hospitality, high-quality dining, thoughtful service, and memorable guest experiences. Accor provides employees with opportunities across a broad global network of hotels and brands, along with training, career development, and internal mobility programmes. At Mövenpick Hotel Auckland, front-office employees work with an international guest base and collaborate across accommodation, food and beverage, events, and hotel operations. The role offers valuable experience in a busy city hotel environment and exposure to established international service standards.

Working in New Zealand

New Zealand offers hospitality, tourism, healthcare, construction, agriculture, technology, and skilled-trade opportunities, with Auckland, Wellington, Christchurch, and Queenstown being major employment centres. The country has a friendly, multicultural culture influenced by Māori traditions, including manaakitanga, the value of welcoming and caring for others. Lifestyle highlights include beaches, hiking, clean cities, outdoor sports, and generally good work-life balance, although Auckland housing and living costs can be high. Citizens of many countries may visit short-term, but paid employment normally requires an appropriate work visa. Options can include an Accredited Employer Work Visa, Working Holiday Visa, or residence pathways for eligible skilled workers. Candidates should check Immigration New Zealand for current requirements, job-offer conditions, health and character rules, and evidence of funds. Relocating usually involves arranging accommodation, tax registration, banking, healthcare access, and transportation before starting work.