Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, and supports a smooth guest experience. Candidates should have previous experience in hotel reception or customer service, strong communication and interpersonal skills, professional presentation, and confidence using hotel or computer systems. English is generally required; additional languages are an advantage. The role requires flexibility to work shifts, weekends and public holidays, along with a calm, friendly and solution-focused attitude. Candidates are expected to represent Mama Shelter’s lively, informal brand, handle guest concerns effectively, maintain accurate records, and work cooperatively with front-office and other hotel teams.

About the employer

Mama Shelter is a hospitality brand founded in Paris and now part of Ennismore, a lifestyle and hotel company within Accor. The brand is known for creative design, playful interiors, approachable service, lively restaurants and a strong social atmosphere. Mama Shelter hotels aim to feel more like welcoming neighbourhood hubs than traditional formal properties, bringing together travellers, local residents, food, music and culture. Mama Shelter Dubai reflects this identity through its energetic setting, distinctive style and guest-focused service. Employees are generally expected to be warm, expressive, adaptable and comfortable working in a multicultural environment. As part of the Accor network, the hotel also offers exposure to international hospitality standards, training opportunities and potential career mobility across hotels and brands.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering extensive opportunities in hotels, restaurants, tourism, retail, aviation, events and business services. The culture combines Emirati traditions with a highly international population; modest dress and respect for local customs are important, especially in public and religious settings. Dubai provides a modern lifestyle, excellent transport, beaches, shopping and year-round entertainment, though summer heat and living costs can be significant. Most overseas employees need an employment visa and residence permit sponsored by their employer. The company normally arranges entry permission, medical testing, Emirates ID and visa processing, while applicants should verify contract terms and avoid paying recruitment fees. Relocation planning should include accommodation, transport, health insurance and document attestation. Arabic is valuable, but English is widely used in workplaces.