Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager leads the hotel’s reception and guest services team, ensuring smooth arrivals, departures, reservations, billing and day-to-day front desk operations. Candidates typically need previous supervisory or management experience in hotel front office operations, strong communication and organisational skills, sound computer knowledge and confidence using property-management systems. Experience with Accor systems is advantageous. The role requires a professional, guest-focused attitude, the ability to handle complaints calmly, and flexibility to work weekends, evenings and public holidays. The successful candidate is expected to coach team members, maintain service standards, support occupancy and revenue goals, follow cash-handling and safety procedures, and create a welcoming experience for guests at ibis Styles Mt Isa Verona.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as ibis, ibis Styles, Novotel, Mercure, Pullman, Sofitel and Fairmont, covering economy through luxury accommodation. Accor focuses on guest experience, responsible tourism, employee development and consistent service standards. ibis Styles is the group’s economy lifestyle brand, known for colourful design, practical accommodation and value-focused stays. ibis Styles Mt Isa Verona is located in Mount Isa, Queensland, and serves business travellers, local visitors, contractors and tourists exploring the outback. Working for the property may provide experience in a regional hotel environment, with responsibilities spanning guest service, team leadership and operational coordination. Accor generally offers structured training, internal mobility and access to benefits that can vary by property and employment agreement.

Working in Australia

Australia is a vast island continent with opportunities in hospitality, mining, healthcare, construction, agriculture, tourism and professional services. Mount Isa, in Queensland’s remote northwest, is a mining and regional-services centre with a relaxed, close-knit community and a hot, dry climate. Lifestyle benefits include outdoor activities, wide-open landscapes and relatively short commutes, although distances, summer heat and limited urban services require preparation. Australians generally value friendliness, direct communication, fairness and a good work-life balance. Common work visas include the employer-sponsored Skills in Demand visa, working holiday visas for eligible nationalities, and skilled migration pathways; requirements depend on occupation, age, qualifications and sponsorship. Before relocating, arrange valid work rights, health insurance, accommodation, transport and a tax file number. Regional employers may offer assistance, but candidates should confirm pay, housing, roster, relocation support and visa sponsorship directly with the hotel.