Guest Experience Intern

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Intern supports the guest services and front office teams in creating welcoming, personalized stays. Typical responsibilities include assisting with check-in and check-out, responding to guest requests, coordinating with hotel departments, providing local information, handling feedback, and helping maintain service standards. Candidates should be enrolled in or recently graduated from a hospitality, tourism, or related program, with good communication and interpersonal skills. A professional appearance, positive attitude, willingness to learn, attention to detail, basic computer proficiency, and flexibility to work shifts, weekends, and holidays are expected. Customer-service experience and proficiency in English are advantageous.

About the employer

Fairmont Makati is a luxury five-star hotel located in Makati City, Manila's major business and lifestyle district. It is part of Fairmont Hotels & Resorts, a global luxury hospitality brand within Accor. The hotel offers well-appointed guest rooms and suites, restaurants and bars, meeting and event facilities, a fitness centre, spa services, and attentive guest assistance. Fairmont properties are known for elegant settings, personalized service, and a strong focus on memorable experiences for leisure and business travellers. Fairmont Makati benefits from its location near shopping malls, offices, cultural attractions, and transport connections. Employees work in a multicultural environment and are generally expected to demonstrate professionalism, warmth, teamwork, and consistent attention to detail. The property also provides an opportunity for hospitality students to gain practical experience in a high-end international hotel operation.

Working in Philippines

The Philippines is an archipelago with diverse opportunities in hotels, resorts, restaurants, tourism, business-process services, healthcare, education, and technology. Metro Manila, including Makati, offers the broadest professional market, while Cebu, Boracay, Palawan, and other island destinations have strong resort and marine-tourism employment. Filipino culture is warm, family-oriented, community-minded, and generally respectful toward visitors. English is widely used in workplaces, and learning basic Filipino phrases helps with everyday life. Lifestyle varies from busy urban living to relaxed coastal communities; food, festivals, beaches, and outdoor activities are major attractions. Foreign nationals normally need an appropriate work visa or permit arranged with employer support; tourist status does not authorize employment. Interns should confirm school requirements, sponsorship, accommodation, insurance, taxes, and contract terms before relocating. Housing and transport costs are usually higher in central Makati than in provincial areas.