Director of IT Service Operations, Pacific

Role summary

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The Director of IT Service Operations, Pacific, leads technology service delivery across Accor properties in Australia, New Zealand and the Pacific. Requirements typically include substantial experience managing IT operations in a large hotel, hospitality or multi-site environment; strong knowledge of infrastructure, cybersecurity, cloud services, networks, service management and vendor governance; and experience leading regional teams and transformation projects. Candidates should understand hotel technology systems, including property-management and point-of-sale platforms, and be comfortable working with senior stakeholders. The role expects excellent communication, commercial awareness, problem-solving ability and a customer-focused approach. Regular travel, incident leadership, budget management and ensuring reliable, secure technology services across geographically dispersed properties are likely key responsibilities.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy brands. Its portfolio includes well-known names such as Raffles, Fairmont, Sofitel, Pullman, Mövenpick, Novotel, Mercure, ibis and Mantra. Accor combines accommodation, food and beverage, meetings, wellness and loyalty services, with properties in many countries and a substantial presence throughout Australia, New Zealand and the Pacific. The company employs a diverse global workforce and focuses on guest experience, responsible hospitality, digital innovation and sustainable operations. In Australia, Accor manages and operates hotels in major cities, coastal destinations and regional locations. This position supports technology service standards across the Pacific region, helping properties maintain secure, dependable systems while improving operational efficiency and the experience of guests and hotel teams.