Director of IT Service Operations, Pacific

Role summary

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The Director of IT Service Operations, Pacific, leads technology service delivery across Accor properties in Australia, New Zealand and the Pacific. Requirements typically include substantial experience managing IT operations in a large hotel, hospitality or multi-site environment; strong knowledge of infrastructure, cybersecurity, cloud services, networks, service management and vendor governance; and experience leading regional teams and transformation projects. Candidates should understand hotel technology systems, including property-management and point-of-sale platforms, and be comfortable working with senior stakeholders. The role expects excellent communication, commercial awareness, problem-solving ability and a customer-focused approach. Regular travel, incident leadership, budget management and ensuring reliable, secure technology services across geographically dispersed properties are likely key responsibilities.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy brands. Its portfolio includes well-known names such as Raffles, Fairmont, Sofitel, Pullman, Mövenpick, Novotel, Mercure, ibis and Mantra. Accor combines accommodation, food and beverage, meetings, wellness and loyalty services, with properties in many countries and a substantial presence throughout Australia, New Zealand and the Pacific. The company employs a diverse global workforce and focuses on guest experience, responsible hospitality, digital innovation and sustainable operations. In Australia, Accor manages and operates hotels in major cities, coastal destinations and regional locations. This position supports technology service standards across the Pacific region, helping properties maintain secure, dependable systems while improving operational efficiency and the experience of guests and hotel teams.

Working in Australia

Australia offers varied hospitality and technology opportunities in cities such as Sydney, Melbourne, Brisbane, Perth and the Gold Coast, as well as resort destinations in Queensland and island communities. The culture is generally informal, multicultural and outdoor-oriented, with strong emphasis on workplace safety, equality and work-life balance. Lifestyle options range from beaches and national parks to lively arts, dining and sports scenes. Skilled professionals usually need an appropriate visa, such as employer-sponsored routes, the Skilled Independent visa or another eligible work permit; requirements depend on occupation, qualifications, English ability and experience. Gold Coast living provides warm weather, beaches and a relaxed resort atmosphere, although housing costs can be high. Before relocating, check current Australian immigration rules, professional recognition, taxation, healthcare arrangements and regional salary expectations. International candidates should also budget for rent, transport and settling-in expenses.