Front Office Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Duty Manager oversees daily reception and guest-service operations, supports the Front Office Manager, and ensures a smooth arrival, stay, and departure experience. Requirements generally include prior hotel front office or supervisory experience, strong communication and problem-solving skills, confidence handling guest complaints, and working knowledge of reservations and hotel systems such as Opera. Availability for rotating shifts, weekends, and public holidays is expected. The successful candidate should be organised, calm under pressure, commercially aware, and capable of leading a diverse team while maintaining ibis Styles service standards. Familiarity with Accor procedures and Australian work rights is advantageous.

About the employer

Accor is a major international hospitality group operating hotels, resorts, and lifestyle properties across more than 110 countries. Its portfolio includes recognised brands such as ibis, ibis Styles, Novotel, Mercure, Pullman, Sofitel, Fairmont, and Raffles, serving economy, midscale, premium, and luxury markets. Accor places strong emphasis on guest experience, inclusion, sustainability, employee development, and opportunities for internal mobility. ibis Styles Brisbane Elizabeth Street is a centrally located hotel in Brisbane, Queensland, positioned near Queen Street Mall, public transport, dining, and business attractions. As part of Accor, the property follows global operating standards while delivering practical, friendly, and value-focused accommodation. Employees typically work in a multicultural environment with access to training, staff benefits, and career pathways across the group.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, events, tourism, housekeeping, food and beverage, and front office, particularly in Brisbane, Sydney, Melbourne, Perth, Cairns, and regional destinations. The culture is generally informal, multicultural, direct, and focused on workplace safety, fairness, and work-life balance. Lifestyle options range from urban living and beaches to outdoor travel, national parks, and a warm subtropical climate in Brisbane. Living costs can be high, especially for rent in major cities, so researching accommodation and transport is important. Eligible applicants may use Working Holiday visas, while skilled professionals may explore employer-sponsored or skilled migration pathways. Visitors cannot normally work on tourist visas. Applicants should confirm eligibility, health insurance, tax, and employment conditions through the Australian Department of Home Affairs. Relocating workers should also prepare proof of qualifications, references, an Australian bank account, and a Tax File Number.