Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to questions, and coordinates with housekeeping and other hotel departments. Candidates should have previous hotel or customer-service experience, strong communication skills, a professional appearance, and good knowledge of English. Familiarity with hotel property-management systems, cash handling, and basic computer applications is advantageous. Knowledge of Arabic or additional languages may be beneficial in Dubai. The role requires a friendly, organized, and guest-focused attitude, flexibility to work shifts, weekends, and public holidays, and the ability to remain calm while resolving complaints. Candidates are expected to represent the hotel professionally and consistently deliver efficient, personalized service.

About the employer

The Creekside Hotel Dubai, an Accor hotel, is a hospitality property serving business and leisure travelers in Dubai, United Arab Emirates. As part of Accor, one of the world’s leading hotel groups, it operates within an international network of brands and follows global standards for guest service, accommodation, food and beverage, safety, and employee development. The hotel benefits from Dubai’s strong tourism, aviation, events, and business sectors, welcoming guests from many countries. Employees typically work in a multicultural environment where teamwork, presentation, communication, and service consistency are highly valued. Accor properties commonly provide structured training, career mobility, staff benefits, and opportunities to progress across departments or into other hotels within the group. The Creekside location is also well positioned for access to Dubai’s airport, commercial districts, attractions, and transport network.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest number of hospitality, retail, aviation, tourism, and business opportunities. The culture combines modern international living with Islamic traditions; modest dress, respectful behavior, and sensitivity during Ramadan are important. Dubai offers beaches, shopping, dining, nightlife, desert activities, and excellent public transport, although rent and summer temperatures can be high. Most foreign employees require an employer-sponsored residence visa and work permit. Employers commonly arrange medical testing, Emirates ID processing, and sometimes accommodation or transport. Before relocating, confirm the salary, service charge, housing, insurance, flights, leave, probation terms, and sponsorship in writing. A passport valid for at least six months, authenticated qualifications where required, and a medical fitness examination may be necessary. Dependants generally need separate sponsorship arrangements.