Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the smooth daily operation of Sofitel Auckland Viaduct Harbour, overseeing guest services, front office activity and hotel departments during assigned shifts. Requirements typically include previous experience in hotel operations, front office or a supervisory role, strong communication and problem-solving skills, professional presentation, and confidence handling guest concerns. Familiarity with hotel systems, cash-handling procedures, health and safety standards, and shift work is advantageous. The successful candidate is expected to lead by example, maintain Sofitel service standards, coordinate departments, respond promptly to emergencies, support colleagues, and deliver personalised luxury guest experiences. Flexibility to work evenings, weekends and public holidays is normally required.

About the employer

Sofitel Auckland Viaduct Harbour is a luxury waterfront hotel operated under Sofitel, the premium French-inspired hospitality brand within Accor. Located in Auckland’s Viaduct Harbour precinct, the hotel serves leisure travellers, business guests, conference visitors and international tourists. Its offering generally includes stylish accommodation, restaurants and bars, wellness facilities, meeting spaces and personalised guest services. Sofitel combines local character with French elegance, placing strong emphasis on hospitality, attention to detail and cultural experiences. As part of Accor, employees may benefit from an international working environment, structured training, career mobility and staff travel or accommodation-related benefits, subject to local terms. The property is well positioned for access to Auckland’s restaurants, waterfront attractions, transport links and business district.

Working in New Zealand

New Zealand consists mainly of the North Island and South Island, with Auckland on the North Island offering the largest hospitality, tourism, business and technology job market. Opportunities are also available in hotels, restaurants, vineyards, adventure tourism, healthcare, construction and seasonal agriculture across both islands. The culture is friendly, informal and multicultural, with strong respect for work-life balance, Māori heritage and the natural environment. Lifestyle highlights include beaches, hiking, skiing, national parks and generally high living standards, although Auckland housing can be expensive. Most overseas workers need an appropriate visa, such as an Accredited Employer Work Visa, working holiday visa or residence pathway; requirements depend on nationality, age, occupation and employer accreditation. Candidates should check Immigration New Zealand for current rules, secure employment before relocating where possible, budget for housing and healthcare, and understand New Zealand employment rights.