Cluster Groups & MICE Co-Ordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Cluster Groups & MICE Co-Ordinator supports group bookings, meetings, incentives, conferences and events across the assigned Novotel properties. Requirements typically include relevant hotel, events or sales experience, strong administrative and organisational skills, confident communication, attention to detail and proficiency in standard office and hotel systems. Experience with Opera, Delphi or similar sales and event platforms is advantageous. The successful candidate is expected to coordinate proposals, contracts, room blocks, event arrangements and client communication, while working closely with sales, reservations, front office, food and beverage and operations teams. Professional English, a customer-focused attitude, effective follow-up and the ability to manage multiple deadlines are essential. Knowledge of the Dubai hospitality and MICE market is an advantage.

About the employer

Novotel is a midscale hotel brand within Accor, one of the world's leading hospitality groups. The brand offers practical, comfortable accommodation for business and leisure travellers, combining reliable service with modern facilities and flexible meeting spaces. Novotel Dubai Gold District is located in Dubai's historic Deira area, giving guests convenient access to commercial districts, shopping areas, transport links and cultural attractions. Accor operates hotels and resorts across numerous countries and provides career opportunities in hotel operations, sales, events, food and beverage, finance and corporate functions. Employees may benefit from structured training, international mobility, staff rates and exposure to a large hospitality network. This position supports the hotel's group and MICE business, helping deliver coordinated experiences for corporate clients, organisers and event attendees while contributing to occupancy, revenue and guest satisfaction.

Working in United Arab Emirates

The United Arab Emirates is not an island, but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest hospitality job markets. Opportunities are strong in hotels, restaurants, events, tourism, aviation, retail and luxury services, particularly for candidates with English, sales and international customer-service experience. UAE culture blends Islamic traditions with a highly international lifestyle; modest dress, respect for local customs and awareness of religious holidays are important. Dubai offers modern housing, extensive dining and entertainment, public transport and a fast-paced urban environment, although rent and schooling can be expensive. Most overseas employees require employer-sponsored residence and work visas; employers generally arrange medical checks, Emirates ID processing and work permits. Before relocating, confirm salary, accommodation or allowance, transport, insurance, annual leave and repatriation terms. Avoid working on a tourist visa and check contract conditions carefully.