Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, completes check-in and check-out, manages reservations and payments, responds to enquiries, coordinates guest requests, and supports a smooth front-office operation. Applicants should have hospitality or customer-service experience, strong communication skills, a professional presentation, and confidence using reservation or hotel systems. Previous experience with Opera or another property-management system is advantageous. The candidate is expected to provide warm, personalised service, remain calm under pressure, work accurately, and be available for rotating shifts, including evenings, weekends, and public holidays. Knowledge of the local Queenstown area and the ability to work effectively in a multicultural team are valuable.

About the employer

Hotel St Moritz Queenstown, part of MGallery Hotel Collection and operated under Accor, is a luxury boutique hotel in Queenstown, New Zealand. The property combines refined Alpine-inspired design with warm, personalised service and views toward Lake Wakatipu and the Southern Alps. Its accommodation, dining, bar, wellness facilities, and event services attract leisure travellers, couples, groups, and business guests. MGallery hotels are known for distinctive properties with a strong sense of place, and Hotel St Moritz reflects Queenstown’s sophisticated yet adventurous character. Accor is a global hospitality group operating a broad portfolio of hotels and resorts across economy, midscale, luxury, and lifestyle segments. Employees generally work in an international environment with opportunities for training, career development, and mobility across Accor properties.

Working in New Zealand

New Zealand offers hospitality, tourism, agriculture, healthcare, construction, technology, and seasonal outdoor-work opportunities. Queenstown is especially strong for hotel, restaurant, ski, adventure-tourism, and customer-service roles, although living costs and competition for housing are high. The country has a friendly, multicultural culture that values direct communication, work-life balance, reliability, and respect for Māori heritage and local communities. Lifestyle opportunities include hiking, skiing, water sports, cycling, and exploring national parks. Visa options depend on nationality and circumstances; common routes include the Working Holiday Visa, Accredited Employer Work Visa, and student or skilled-residence pathways. Check Immigration New Zealand for current eligibility, salary, and employer requirements. Relocating typically involves arranging a tax number, bank account, accommodation, health insurance where appropriate, and transport. Queenstown Airport provides convenient regional and international connections.