Front Office Operations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Operations Manager is responsible for overseeing reception, guest services, reservations coordination, arrivals, departures and day-to-day front office performance at Novotel Queenstown Lakeside. Requirements typically include previous supervisory or management experience in hotel front office operations, strong knowledge of Opera or similar property-management systems, excellent English communication skills and confidence handling guest concerns. The successful candidate is expected to lead and coach the team, maintain high service standards, manage operational procedures, support revenue and occupancy objectives, and work flexibly across weekends, evenings and public holidays. A professional, calm and guest-focused approach, sound administration skills and the legal right to work in New Zealand are also expected.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across a wide range of brands and destinations. Its portfolio includes Novotel, ibis, Mercure, Sofitel, Pullman and Fairmont, serving economy, midscale, premium and luxury markets. Accor focuses on guest experience, responsible hospitality, employee development and creating welcoming environments for both leisure and business travellers. Novotel Queenstown Lakeside is a centrally located hotel overlooking Lake Wakatipu, with convenient access to Queenstown’s restaurants, attractions and outdoor activities. The property welcomes visitors from around the world and relies on coordinated front office, food and beverage, housekeeping and support teams. Working for Accor can provide access to structured training, international hotel practices, career progression and opportunities to move between properties or brands, subject to performance, vacancies and work-right eligibility.

Working in New Zealand

New Zealand offers hospitality opportunities in hotels, resorts, restaurants, lodges and tourism businesses, particularly in Queenstown, Auckland, Wellington, Christchurch and Rotorua. Queenstown is known for adventure tourism, dramatic mountains, ski fields and a lively international community. The lifestyle is outdoors-focused, with hiking, skiing, cycling and water activities, although housing and living costs in Queenstown can be high. New Zealand culture values friendliness, inclusion, practicality, work-life balance and respect for Māori heritage and tikanga. Overseas applicants normally need an appropriate visa before working. The Accredited Employer Work Visa may apply where an accredited employer offers an eligible full-time role, while Working Holiday visas suit eligible young nationals for temporary work. Applicants should check current Immigration New Zealand rules, health and character requirements, qualifications and employer accreditation. Arrange accommodation, transport, tax registration, banking and comprehensive travel or health insurance before relocating.