Technical Product Owner - Airline Operations (Service Delivery)

Role summary

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The Technical Product Owner will lead the delivery and continuous improvement of technology products supporting Emirates’ airline operations and service delivery. Requirements typically include a degree in information technology, computer science, business, or a related field, along with strong experience in product ownership, agile delivery, stakeholder management, and airline or service operations. Familiarity with product roadmaps, user stories, process improvement, APIs, data, testing, and operational systems is valuable. The successful candidate is expected to translate business needs into technical solutions, manage priorities, coordinate cross-functional teams, monitor product performance, and ensure reliable, customer-focused outcomes. Strong communication, analytical thinking, commercial awareness, and the ability to work effectively in a complex international environment are essential.

About the employer

Emirates is the international airline of the Emirates Group and one of the world’s best-known long-haul carriers. Headquartered in Dubai, the airline operates a large wide-body fleet and connects the United Arab Emirates with destinations across Europe, Asia, Africa, the Americas, and Australasia. Its operations depend on sophisticated systems covering flight planning, airport services, customer journeys, aircraft operations, cargo, and commercial management. Emirates is known for its multicultural workforce, strong service standards, extensive global network, and investment in digital technology. Employees work in a highly international environment where safety, operational reliability, innovation, and customer experience are important priorities. The wider Emirates Group also includes dnata, a major aviation services provider. Benefits for eligible employees commonly include competitive tax-free UAE salaries, medical coverage, annual leave, travel concessions, and relocation support, although specific terms vary by position and contract.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it is a popular Gulf relocation destination, especially Dubai, where Emirates is headquartered. Job opportunities are strong in aviation, technology, logistics, tourism, finance, engineering, healthcare, and professional services. The culture blends Islamic traditions with a highly international population; modest dress and respectful behavior are expected in public and workplaces. Lifestyle options range from beaches, restaurants, and shopping to desert activities and a lively expatriate community. Summers are extremely hot, while winters are generally warm and comfortable. Employment normally requires an employer-sponsored residence and work visa, with medical checks and identity registration. Employers often assist with flights, accommodation allowances, health insurance, and family sponsorship, depending on the package. Housing and schooling can be expensive, so candidates should review the full benefits carefully. Public transport is good in major cities, and Dubai offers extensive international air connections.