Customer Service Agent - Temporary Contract - Shift Based

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This temporary, shift-based Customer Service Agent role requires strong spoken and written English, professional presentation, customer-service experience, and the ability to work flexible hours, including nights, weekends, and public holidays. The candidate is expected to assist passengers courteously, provide accurate information, resolve routine concerns, and follow Emirates’ service, security, and operational procedures. Good communication, patience, teamwork, punctuality, and confidence in a busy airport environment are important. Applicants should be comfortable standing for extended periods, using computer systems, and dealing with international customers. The role may also require meeting UAE employment eligibility, background-check, medical, and uniform standards.

About the employer

Emirates is the Dubai-based international airline and a major part of the Emirates Group. Founded in 1985, it operates an extensive passenger and cargo network from its hub at Dubai International Airport, connecting the Middle East with destinations across Europe, Asia, Africa, the Americas, and Australasia. The airline is known for its large wide-body fleet, international workforce, premium onboard service, and significant investment in customer experience and technology. Employees work in a multicultural, fast-moving environment where safety, hospitality, reliability, and operational discipline are strongly emphasized. Emirates offers careers across airport services, cabin crew, flight operations, engineering, technology, finance, and corporate functions. Temporary customer-service employees support the airline’s daily passenger operations and are expected to represent the Emirates brand professionally at every customer touchpoint.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it offers a highly international lifestyle across cities such as Dubai and Abu Dhabi, with beaches, desert landscapes, shopping, dining, and year-round events. Job opportunities are strong in aviation, hospitality, logistics, retail, technology, construction, healthcare, and finance. The culture blends Emirati traditions with a large expatriate community; modest dress and respect for local customs are important, particularly during Ramadan. Life is convenient and modern, although accommodation, transport, and schooling can be expensive. Summers are extremely hot, while winters are pleasant. For most foreign employees, the employer arranges an employment entry permit and residence visa, subject to medical checks and official approval. Temporary workers should confirm contract duration, accommodation, transport, insurance, and end-of-service terms before relocating. Dubai and Abu Dhabi have extensive public transport, while other emirates may require a car.