Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for developing group, meeting, incentive, conference and exhibition business for Shangri-La in Indonesia. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, and a strong network of corporate, agency and event contacts. The candidate should understand the MICE market, negotiate confidently, prepare proposals, manage key accounts and meet revenue targets. Excellent communication, presentation and relationship-building skills are essential, along with commercial awareness, teamwork and fluency in English. Experience with luxury hotels, international clients and local Indonesian business practices would be advantageous. The role also expects regular client visits, industry networking and close cooperation with events, revenue and operations teams.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalized service and upscale accommodation, dining, meetings and wellness facilities. Its Indonesian operations serve both leisure and business travelers, with properties positioned in major destinations such as Jakarta and Bali. Shangri-La generally emphasizes guest satisfaction, cultural awareness, professional standards and internal career development. Employees may work with international guests, corporate accounts, travel agencies and event organizers, making the company a strong environment for hospitality professionals seeking exposure to global hotel operations. Benefits and compensation vary by property, seniority and local employment terms.

Working in Indonesia

Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Batam and other islands. Bali is especially strong for resort sales, weddings, events, wellness and luxury tourism, while Jakarta and Surabaya provide corporate, convention and MICE careers. Local culture values courtesy, community, religious diversity and respectful relationships; modest dress and sensitivity around ceremonies are important. Lifestyle ranges from busy metropolitan living to relaxed beach communities, with generally affordable food and services, although prime areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate stay visa; working on a tourist visa is not permitted. Employers usually guide the immigration process, contracts, health checks and relocation arrangements. Candidates should confirm housing, taxation, insurance, transport and benefits before accepting an offer.