Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in leading daily hotel operations, maintaining Shangri-La service standards, and coordinating rooms, food and beverage, housekeeping, engineering, security, and guest services. Candidates typically need a degree in hospitality or business, extensive experience in luxury or upscale hotels, and a strong record in operational leadership. Excellent communication, financial awareness, problem-solving, and people-management skills are expected. The successful candidate should be highly visible, guest-focused, commercially minded, and able to motivate multicultural teams. Flexibility, sound judgment, and the ability to manage emergencies, demanding guests, and changing business priorities are essential.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN, and Traders brands. The company is known for warm Asian hospitality, personalized guest service, strong operational standards, and resort experiences in distinctive destinations. In the Philippines, Shangri-La operates prominent properties including Shangri-La Boracay and Shangri-La The Fort in Manila. Employees generally work in multicultural environments with structured service procedures, leadership opportunities, and an emphasis on guest satisfaction. Benefits and compensation vary by property, seniority, nationality, and whether the position includes accommodation or relocation support.

Working in Philippines

The Philippines offers hotel and resort opportunities across Luzon, Cebu, Palawan, Boracay, Bohol, and Mindanao, particularly in rooms, food and beverage, wellness, diving, sales, and management. The culture is welcoming, family-oriented, and strongly influenced by both Asian and Western traditions; English is widely used in business and hospitality. Lifestyle ranges from busy Manila to relaxed beach communities, with affordable local food, outdoor activities, and a large expatriate presence in resort areas. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, while local hires follow Philippine employment rules. Relocation normally involves securing a written contract, verifying benefits, arranging housing, healthcare, banking, and tax registration. Island locations may have fewer services and higher transport costs, so candidates should confirm accommodation, flights, emergency support, and schooling provisions before moving.