Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing hotel revenues, verifying daily financial transactions, reconciling income reports, and ensuring accurate posting across outlets and systems. Candidates are generally expected to have a diploma or degree in accounting, finance, hospitality management, or a related field, with several years of hotel finance or income-audit experience. Strong knowledge of internal controls, night-audit procedures, accounting software, Excel, and revenue reconciliation is important. The successful candidate should be detail-oriented, ethical, analytical, organized, and able to meet strict deadlines. Clear communication, sound judgment, and the ability to work with front office, food and beverage, and finance teams are also expected.

About the employer

Shangri-La Hotels and Resorts is a globally recognized luxury hospitality group founded in Hong Kong. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for personalized service, Asian-inspired hospitality, comfortable accommodation, and high standards in dining, wellness, and guest experience. Its properties employ professionals across hotel operations, finance, engineering, sales, human resources, and guest services. In Indonesia, Shangri-La has established a presence through luxury hotels and resorts serving business travelers, leisure guests, and events. The group typically promotes structured operating procedures, professional development, teamwork, and strong financial controls. Working for Shangri-La can provide exposure to international hospitality practices, multicultural teams, and career opportunities within a large global hotel network.

Working in Indonesia

Indonesia offers opportunities in hospitality, tourism, finance, food and beverage, events, technology, and international business. Bali is popular for resort and lifestyle jobs, while Jakarta and Java provide broader corporate and hotel opportunities; Lombok and other islands are growing tourism destinations. Local culture values respect, hospitality, community, and religious diversity, so modest dress and awareness of customs are important. Lifestyle varies from busy city living to relaxed beach communities, with generally affordable food and transport, although Bali rents can be high in popular areas. Foreign employees normally need employer sponsorship and the correct work and residence permits before starting employment; tourist visas do not authorize work. Employers commonly assist with documentation, but candidates should confirm visa terms, housing, insurance, taxes, and relocation benefits. Learning basic Indonesian is helpful, and checking local regulations before moving is essential.