Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and team leadership. Candidates typically need a degree or professional qualification in hotel management, several years of experience in luxury or international hospitality, and strong knowledge of rooms, food and beverage, and hotel administration. Excellent communication, decision-making, problem-solving, and people-management skills are expected. The successful candidate should be hands-on, commercially aware, culturally sensitive, and comfortable working flexible hours, including weekends and public holidays. Experience in the Philippines or a comparable resort environment, together with a strong commitment to Shangri-La service standards, would be advantageous.

About the employer

Shangri-La Group is a leading international luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other major destinations under brands including Shangri-La, Kerry Hotels, JEN, and Traders. The group is known for warm Asian hospitality, high service standards, well-developed guest facilities, and strong attention to dining, wellness, and business travel. In the Philippines, Shangri-La properties are established in major commercial and leisure destinations and serve international visitors, local guests, and corporate clients. Employees generally work in structured, multicultural environments with opportunities for hospitality training and career progression. A Resident Manager would be expected to help maintain operational excellence while supporting staff development, commercial performance, guest engagement, and the overall reputation of the property.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels and resorts regularly recruit managers, chefs, front-office staff, engineers, wellness professionals, and service teams, although salaries vary considerably by location and property. Filipino culture is warm, family-oriented, English-friendly, and strongly influenced by local traditions, Spanish history, and broader Asian culture. Lifestyle options range from busy city living and shopping to beaches, diving, island trips, and relaxed provincial communities. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly arranged through the company after a job offer; requirements can change, so official Philippine immigration guidance should be checked. Relocation packages may include accommodation, flights, meals, insurance, and transport, particularly for senior resort roles. Living costs are generally lower than in many Western countries, but Manila and premium resort areas can be comparatively expensive.