Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations leads Shangri-La’s Chinese-market guest and business strategy in the Philippines. Requirements typically include fluent Mandarin and English, strong knowledge of Chinese travel and luxury-hospitality markets, senior hotel or tourism experience, and proven leadership, sales, relationship-management, and communication skills. The candidate is expected to develop Chinese market partnerships, support revenue growth, coordinate culturally appropriate guest services, manage key accounts and travel agencies, and work closely with hotel departments. Familiarity with digital Chinese platforms, VIP handling, budgeting, and performance reporting is advantageous. The role requires cultural sensitivity, commercial awareness, flexibility, and the ability to represent Shangri-La professionally.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, residences, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for Asian-inspired hospitality, personalized service, premium accommodation, dining, wellness, and meetings and events. In the Philippines, Shangri-La operates well-established properties in destinations such as Makati, Bonifacio Global City, Cebu, and Boracay. Its hotels serve leisure travelers, corporate guests, families, and international groups. Employees generally work in a service-focused, multicultural environment with structured operational standards and opportunities for professional development. The company places strong emphasis on guest satisfaction, teamwork, integrity, cultural understanding, and delivering the warm hospitality associated with the Shangri-La name.

Working in Philippines

The Philippines offers opportunities in luxury hotels, tourism, food and beverage, business services, technology, healthcare, and education. Major employment centers include Manila, Makati, Bonifacio Global City, Cebu, and Davao, while Boracay, Palawan, and other islands provide resort-focused careers. Filipino culture is welcoming, family-oriented, and strongly influenced by Asian, Spanish, and American traditions; English is widely used in business. Lifestyle ranges from fast-paced city living to relaxed beach communities, with generally affordable food and domestic travel, though traffic and humidity can be challenging. Foreign employees normally need an employer-sponsored work permit and an appropriate visa, commonly a 9(g) pre-arranged employee visa, with approvals handled through Philippine authorities. Relocation should include budgeting for housing, healthcare, transport, taxes, and documentation. Visa rules can change, so confirm requirements with the employer and the Bureau of Immigration.