Service Leader - Customer Sales / Guest Service Center

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Customer Sales / Guest Service Center manages guest inquiries, reservations, service requests, and customer sales through telephone and digital channels. Candidates typically need hospitality or customer-service experience, strong English communication skills, computer proficiency, and familiarity with hotel reservation or property-management systems. The role requires a professional telephone manner, accurate information handling, sales awareness, and the ability to resolve guest concerns promptly. The successful candidate is expected to deliver Shangri-La’s service standards, promote hotel facilities and packages, coordinate effectively with other departments, work flexible shifts, and remain calm and courteous during busy periods.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for attentive service, comfortable accommodations, destination-focused experiences, and its signature Asian-inspired hospitality. In the Philippines, Shangri-La operates prominent properties in locations such as Manila, Cebu, and Boracay. Employees work in a guest-focused environment where professionalism, cultural awareness, teamwork, and service recovery are highly valued. Depending on the property and position, benefits may include meals, uniforms, training, health coverage, staff discounts, and opportunities for internal or international career development.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with jobs in hotels, restaurants, tourism, sales, and guest services. Filipino culture is warm, family-oriented, respectful, and strongly influenced by English-language education and international tourism. Island life can provide beaches, outdoor activities, affordable local food, and a relaxed lifestyle, although transport, weather, and internet reliability vary by location. Manila offers more corporate services and higher living costs, while resort islands may have fewer conveniences but stronger tourism exposure. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, while Filipino citizens can relocate domestically without a visa. New arrivals should confirm accommodation, healthcare, contract terms, transportation, and typhoon-season conditions before moving.