Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – F&B Service is responsible for overseeing daily operations in the lobby lounge, maintaining high standards of guest service, coordinating staff schedules, monitoring service quality, and supporting revenue and cost-control targets. Candidates should have a degree or relevant qualification in hospitality, food and beverage, or a related field, together with several years of experience in hotel or upscale restaurant operations. Strong leadership, communication, organizational, and problem-solving skills are expected. The successful candidate should be familiar with beverage and food service standards, staff training, inventory procedures, health and safety requirements, and guest complaint resolution. Professional English, a polished appearance, flexibility for shifts, and a strong commitment to Shangri-La service standards are likely to be required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized internationally for its hotels, resorts, residences, and related businesses. The company operates properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La is known for warm Asian hospitality, attentive personal service, premium accommodation, and extensive dining and leisure facilities. Its Philippine properties include luxury urban hotels and resort destinations, offering opportunities in food and beverage, rooms, culinary operations, events, wellness, engineering, and management. Employees typically work within structured service standards and may receive training, staff meals, uniforms, medical benefits, service charge participation, and career-development opportunities, depending on the property and employment contract. A Service Manager in a lobby lounge would contribute directly to guest satisfaction, outlet profitability, team performance, and the overall luxury experience.

Working in Philippines

The Philippines offers hospitality opportunities throughout Luzon, Visayas, and Mindanao, especially in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Jobs are available in hotels, restaurants, resorts, tourism, events, wellness, and travel services, with stronger demand during peak holiday periods. Filipino culture is welcoming, family-oriented, and strongly influenced by local traditions, Spanish history, American culture, and diverse regional identities. Lifestyle varies from busy city living to relaxed island communities, with generally warm weather, beaches, outdoor activities, and comparatively affordable daily costs outside major business districts. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa; requirements can include immigration approval, employment documents, and medical or police clearances. Relocating employees should confirm accommodation, transport, taxation, insurance, and local registration arrangements with the employer before arrival.