Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, ensuring timely order delivery, accurate billing, food quality, and courteous guest service. Candidates should have experience in hotel food and beverage operations, particularly room service or restaurant service, along with sound knowledge of menu items, service standards, hygiene, and point-of-sale systems. Strong communication, leadership, organization, and problem-solving skills are expected. The role requires a guest-focused attitude, professional presentation, flexibility to work shifts, weekends, and holidays, and the ability to coach team members while maintaining Shangri-La’s service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities, and personalized guest service. Shangri-La Hotels and Resorts operates several properties in the Philippines and offers career opportunities in hotel operations, food and beverage, housekeeping, culinary services, sales, engineering, and administration. Employees typically work in multicultural teams and receive structured training, service-standard guidance, and opportunities for internal career development. The company emphasizes genuine care, professionalism, teamwork, and memorable guest experiences. Specific benefits and working conditions vary by property, position, and local employment regulations.

Working in Philippines

The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, Boracay, Palawan, and other resort destinations. Hospitality workers can find opportunities in hotels, restaurants, resorts, cruise-related services, and tourism businesses, especially during peak travel seasons. Filipino culture is generally warm, family-oriented, community-minded, and welcoming to international visitors. Life can range from busy urban living to a relaxed island lifestyle, with lower everyday costs than many Western destinations, although rent and transport vary considerably. English is widely used in workplaces, making adjustment easier for foreign professionals. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving a work permit and employment visa; requirements should be confirmed with Philippine immigration authorities. Applicants should secure a written offer, verify accommodation and benefits, and budget for deposits, transport, healthcare, and relocation costs before moving.